Aspley Medical Centre

Welcome to Aspley Medical Centre.
 
If you would like to leave feedback, please use the tab at the top of the homepage, please be aware that we are unable to respond to any patient specific medical or prescription related problems via the website. If you require help and support with medical/prescription issues please conatct the surgery directly on 0115 929 2700 where a member of staff will be happy to help.
 
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AMENDMENTS TO OUR NEW PHONE SYSTEM
Aspley Medical Centre had a new telephone system installed at the surgery in autumn 2018, this was mainly due to the cost of the previous system which was very expensive and being part of the NHS we are always looking at ways to ensure we spend money in areas which need more attention and we have been using our resources to improve patient care.
Unfortunately we have had quite a few teething problems with the new phone system with patients being put in long queues and being cut off. We are sorry if you have experienced this and would like to assure our patients we have listened to your feedback and have been working with our phone provider to ensure the service is improved.
Please read the following message to help you in using the phone system by selecting the correct option when you contact the practice.
 
0115 929 2700
You will hear the following message and will need to select one of the following 3 options.
If you are suffering from severe chest pain or the patient has collapsed please put the phone down and dial 999 immediately. Please be aware all phone calls are recorded for training and monitoring purposes. For test results please phone after midday.
please listen carefully to the following options, 
 
•         Press Option 1 for Appointments
 
please be aware we will only be taking routine same day appointment requests between 8am and 10am. If you do not require a same day appointment please call after 10am. Urgent appointment requests must be requested as early as possible in the morning and will be put on the doctors call back list.  Please note you will be asked for a brief description of the problem by the receptionist.
 
 
•         Press Option 2 for Prescriptions
 
please note for security purposes we do not take prescription requests over the phone. If you are calling to see if your prescription is available to collect please allow a minimum of 48 hours for processing. This prescription line is available between 9am and 1pm.
 
 
 
 
•      Press Options 3 for the Medical Secretaries
please be aware the medical secretaries are available between 9am and 1pm.
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This website is a guide to the services that we offer at Aspley Medical Centre. We aim to treat all our patients equally and give you a high quality service that is sensitive to your needs. This website tells you about the standard of the service we aim to provide.
 
Please click on the TABS further down the page where you will find useful information about the services we provide:
How to help us tab:
  • Keeping appointments
  • Out of Hours

Self help tab:

  • How to contact us
  • Useful information on many illnesses with advice for self help
Latest news tab:
 
  • NEW -Extended Hours Access Appointments Service on Saturday mornings 
  • GP+ Evening & weekend appointment information
  • Surgery Newsletters
  • Carers Information
  • Dementia Friendly Practice Information

Complaints tab:

  • Information about how to leave feedback, make suggestions or make a complaint

Patient information tab:

  • GDPR Data Privacy Notice for Patients
  • Consent Policy
  • Information Governance and Data Security Policy 2018-19
  • 'How we use your Information' leaflet

Research & Students tab:

  • Practice participation in research studies
  • Teaching of medical students

Patient Participation Group (PPG) tab:

  • About our Patient participation group
  • GP Survey results
  • Friends & Family results

IT Development tab:

  • Information on booking online appointments, ordering repeat prescriptions
  • GP2GP record transfers
  • Patient access to their GP records
  • Summary care records information

CQC tab:

  • Information on CQC and links to our practice report and rating

Publication of earnings tab:

  • Publication of GP Earnings

General Information tab:

  • Welcome to our team
  • Information on our patient list
  • Online services
  • Telephone service & our reception team
  • Patient survey information
  • Disabled Access - link to Disabled GO Website

 

 

 
We are now accepting New Patients. If you would like to register with our practice, please contact reception to check that you live in our catchment area and to collect a registration pack.
 
SURGERY OPENING TIMES
 
Monday                          8am to 6.30pm
Tuesay                           8am to 6.30pm
Wednesday                    8am to 6.30pm
Thursday                        8am to 6.30pm
Friday                             8am to 6.30pm
Saturday                         CLOSED
Sunday                           CLOSED
 
GP+ Service
For patients registered at this practice you can now access additional routine appointments during the evening and at the weekend through the new GP+ Nottingham City Service.
Appointments are available to see GP's, Practice Nurses, Clinical Pharmacist, Physiotherapist in a fully equipped accessible location on Upper Parliament Street, Nottingham City Centre.
Open Hours
Monday to Friday - 4pm to 8pm
Saturday & Sunday - 9am to 1pm
Please note: This is NOT a walk in service. Please contact our reception team on 0115 929 2700 if you would like to book an appointment.
 
FORTHCOMING BANK HOLIDAY & STAFF TRAINING DATES IN 2019
 
The surgery will be CLOSED on the following BANK HOLIDAYS
 
 
August Bank Holiday      26th August 2019
Christmas Day (Wed)     25th December 2019
Boxing Day      (Thurs)   26th December 2019            
 
The surgery will be CLOSED on the following afternoons from 12 noon for staff training
 
Tuesday                      9th July 2019
Tuesday                     10th September 2019
Tuesday                      8th October 2019
Tuesday                     12th November 2019
Tuesday                     14th January 2020
Tuesday                     4th February 2020
Tuesday                     3rd March 2020
 
 
In an EMERGENCY when the surgery is closed, please phone the surgery number 0115 929 2700 and you will be put through to the OUT OF HOURS Emergency Service.
 

For our list of GP's please follow the General Information Link at the bottom right of the page.

CHANGES TO GLUTEN FREE & OVER THE COUNTER MEDICINES PRESCRIBING

Following extensive engagement and consultation activity earlier in the year, across the Greater Nottingham area, the Greater Nottingham CCG's have made the decision to stop funding the prescribing of gluten free food and over the counter medicines prescribing from November 2018.

Please click on the links below for further information. Leaflets are also available at reception.

Helping you to Help Yourselp - A guide to self care

Medicines for self care Leaflet

Minor Illnesses which can be treated with over counter medicines

 

Surgery Times

Monday 8.00am – 18.30pm
Tuesday 8.00am – 18.30pm
Wednesday 8.00am – 18.30pm
Thursday 8.00am – 18.30pm
Friday 8.00am – 18.30pm

Occasionally the practice closes for staff training and notification of this is stated in advance on the external surgery information board.