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Aspley Medical Centre Boulevard Medical Centre Beechdale Surgery
% of patients who find it easy to get through to this GP practice by phone

91%

Local (CCG) average: 70%

National average: 70%

91%

Local (CCG) average: 70%

National average: 70%

71%

Local (CCG) average: 70%

National average: 70%

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% of patients who find the receptionists at this GP practice helpful

98%

Local (CCG) average: 91%

National average: 90%

91%

Local (CCG) average: 91%

National average: 90%

75%

Local (CCG) average: 91%

National average: 90%

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% of patients who are satisfied with the general practice appointment times available

66%

Local (CCG) average: 68%

National average: 66%

74%

Local (CCG) average: 68%

National average: 66%

59%

Local (CCG) average: 68%

National average: 66%

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% of patients who usually get to see or speak to their preferred GP when they would like to

59%

Local (CCG) average: 52%

National average: 50%

This practice doesn't have enough data for this question

40%

Local (CCG) average: 52%

National average: 50%

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Making an appointment

% of patients who were offered a choice of appointment when they last tried to make a general practice appointment

74%

Local (CCG) average: 67%

National average: 62%

68%

Local (CCG) average: 67%

National average: 62%

52%

Local (CCG) average: 67%

National average: 62%

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% of patients who were satisfied with the type of appointment they were offered

78%

Local (CCG) average: 73%

National average: 74%

67%

Local (CCG) average: 73%

National average: 74%

59%

Local (CCG) average: 73%

National average: 74%

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% of patients who took the appointment they were offered

94%

Local (CCG) average: 93%

National average: 94%

85%

Local (CCG) average: 93%

National average: 94%

80%

Local (CCG) average: 93%

National average: 94%

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% of patients who describe their experience of making an appointment as good

70%

Local (CCG) average: 68%

National average: 69%

69%

Local (CCG) average: 68%

National average: 69%

54%

Local (CCG) average: 68%

National average: 69%

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Your last appointment

% of patients who waited 15 minutes or less after their appointment time to be seen at their last general practice appointment

70%

Local (CCG) average: 67%

National average: 69%

81%

Local (CCG) average: 67%

National average: 69%

60%

Local (CCG) average: 67%

National average: 69%

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% of patients who say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

84%

Local (CCG) average: 85%

National average: 87%

88%

Local (CCG) average: 85%

National average: 87%

81%

Local (CCG) average: 85%

National average: 87%

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% of patients who say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

89%

Local (CCG) average: 87%

National average: 89%

86%

Local (CCG) average: 87%

National average: 89%

79%

Local (CCG) average: 87%

National average: 89%

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% of patients who say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

87%

Local (CCG) average: 85%

National average: 87%

88%

Local (CCG) average: 85%

National average: 87%

79%

Local (CCG) average: 85%

National average: 87%

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% of patients who were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

91%

Local (CCG) average: 91%

National average: 93%

96%

Local (CCG) average: 91%

National average: 93%

87%

Local (CCG) average: 91%

National average: 93%

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% of patients who had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

96%

Local (CCG) average: 93%

National average: 96%

97%

Local (CCG) average: 93%

National average: 96%

90%

Local (CCG) average: 93%

National average: 96%

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% of patients who felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

85%

Local (CCG) average: 85%

National average: 87%

83%

Local (CCG) average: 85%

National average: 87%

74%

Local (CCG) average: 85%

National average: 87%

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% of patients who felt their needs were met during their last general practice appointment

97%

Local (CCG) average: 93%

National average: 95%

96%

Local (CCG) average: 93%

National average: 95%

87%

Local (CCG) average: 93%

National average: 95%

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Your health

% of patients who say they have had enough support from local services or organisations in the last 12 months from local services or organisations to help manage their long-term condition(s)

77%

Local (CCG) average: 77%

National average: 79%

This practice doesn't have enough data for this question

70%

Local (CCG) average: 77%

National average: 79%

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Overall experience

% of patients who describe their overall experience of this GP practice as good

83%

Local (CCG) average: 82%

National average: 84%

76%

Local (CCG) average: 82%

National average: 84%

70%

Local (CCG) average: 82%

National average: 84%

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