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Welcome to Aspley Medical Centre.
 
If you would like to leave feedback, please use the tab at the top of the homepage, please be aware that we are unable to respond to any patient specific medical or prescription related problems via the website. If you require help and support with medical/prescription issues please conatct the surgery directly on 0115 929 2700 where a member of staff will be happy to help.
 

Telephone System

Please read the following message to help you in using the phone system by selecting the correct option when you contact the practice.
 
0115 929 2700
You will hear the following message and will need to select one of the following 3 options.
 
If you are suffering from severe chest pain or the patient has collapsed please put the phone down and dial 999 immediately. Please be aware all phone calls are recorded for training and monitoring purposes. For test results please phone after midday.
please listen carefully to the following options, 
 
•         Press Option 1 for Appointments
 
please be aware we will only be taking routine same day appointment requests between 8am and 10am. If you do not require a same day appointment please call after 10am. Urgent appointment requests must be requested as early as possible in the morning and will be put on the doctors call back list.  Please note you will be asked for a brief description of the problem by the receptionist.
 
 
•         Press Option 2 for Prescriptions
 
please note for security purposes we do not take prescription requests over the phone. If you are calling to see if your prescription is available to collect please allow a minimum of 48 hours for processing. This prescription line is available between 9am and 1pm.
 
 
 
 
•      Press Options 3 for the Medical Secretaries
please be aware the medical secretaries are available between 9am and 1pm.

Important changes to Repeat Prescriptions

Important changes to Repeat Prescription ordering.

Following on from successful pilots in the area, we are working to support the NHS Nottingham City Clinical Commissioning Group and our patients to change the way repeat prescriptions are ordered for our practice.


These changes mean that if you are a registered patient with us, you will no longer be able to order repeat prescriptions at the pharmacies, internet pharmacies or appliance contractors that dispense for us and instead you will be required to order your repeat prescription directly from us at the practice.

 

This change will take effect on

Monday 4th November 2019

How do I order my repeat prescriptions?

  • Use the tear off slip on the right-hand side of your prescription and drop it into your practice.

We ask you to only order medicine when needed. Please check how many days’ medicine you have before ordering a new prescription. Please don’t order until you have 7 to 10 days of medicines left. It takes the surgery 2 working days to issue a prescription. (longer if ordered before a weekend or Bank holidays)

Alternately, you may find the easiest way to order repeat prescriptions is:

  • Online ordering. Please contact the surgery if you require further information about online ordering.

You can also find How to Guides about accessing online GP services by visiting NHS England’s website www.nhs.uk and search ‘GP online services’.

  • You can also post your prescription request to the practice, please also remember to enclose your stamped addressed envelope for its return.

Some patients may be exempt from the changes 

If you require pharmacy managed repeat prescriptions, you can still order through the pharmacy. Please ask at reception if you are unsure if you require pharmacy managed repeat prescriptions.
 

We know that change can bring challenges. Change is something that may be daunting, but it is necessary to ensure that we monitor and control medicines more closely for the benefit of patient safety.

We also have a duty to obtain good quality, safe and cost-effective services for the people of Aspley.

  • Unused prescription medicines cost the NHS across the UK over £300 million every year.
  • You can help reduce this cost by taking responsibility for managing your own medicines effectively through:
  • Having a regular medicine review with our Clinical Pharmacist
  • Not ordering a medicine just because it’s on your repeat prescription. If you don’t need the medicine, please don’t order it. If you need the medicine again in the future you can still request it.

For more information please speak to a member of our prescription team or reception. Thank you

New Service 'Extended Hours Access Appointments' Service

 

 

Extended Hours Access Appointments Service

 

To book an appointment please ring 0115 929 2700 between 8am and 6.30pm Monday to Friday.

 

Saturday AM Surgery

9am to 12noon

 

What is the Extended Access Appointment Service?

 

The Extended Appointment Access Service provides Saturday morning pre-bookable routine appointments with our GPs, Nurses and HCA’s. This service is now available at ASPLEY MEDICAL CENTRE for patients registered at the practice, which makes it easier for you to get a routine appointment at a time that suits you.

 

The NHS 111 and the Out of Hours service is still available for unplanned primary health care needs.

 

When are these appointments available?

 

Appointments are available on Saturday Mornings - 9am to 12 noon and the surgeries will be held twice a month. Dates will be notified on our website, Facebook page and also in reception.

 

Saturday surgeries during July & Aug 2019

  • Saturday 20th July 2019 9am till 12
  • Saturday 27th July 2019 9am till 12
  • Saturday 3rd Aug 2019  9am till 12
  • Saturday 17th Aug 2019 9am till 12

 

 

PLEASE NOTE THIS IS NOT A WALK IN SERVICE AND APPOINTMENTS ARE PRE-BOOKABLE ONLY.

 

Who can access these appointments?

 

Everyone registered at Aspley Medical Centre in Aspley, Nottingham

 

What can I be seen for?

 

An ‘extended access’ appointment is just like an appointment at your own GP practice; they are for routine primary care health needs. Please note: blood tests can only be carried out Monday to Friday due to no weekend blood collections and you may be asked to make a further appointment during the week.

 

Will I see my own GP and/or nurse?

 

You will be seen by our GPs, Nurses and HCA’s but you may not be seen by your own GP or Practice Nurse and will depend who is on duty that day. If you would prefer to see your usual GP or Practice Nurse, please book an appointment directly with them during normal practice hours.

 

Will the clinician I see have access to my medical records during my appointment on a Saturday?

 

Yes.  They will have the same access to your clinical records.

 

How do I book an Extended Access appointment?

 

Please Ring the surgery on 0115 929 2700 to make a Saturday morning appointment (Please note: Saturday morning appointments can only be booked Monday to Friday between 8am and 6.30pm)

 

If urgent care is required outside your GP’s usual opening hours, please call 111.  If your need is life threatening, please call 999 or go immediately to the nearest A&E Department.

 

How do I cancel an appointment?

 

To cancel your appointment you should phone your GP surgery during their normal opening hours. If you no longer need a Saturday morning appointment, please try to cancel during the week as telephone lines will be unavailable during the weekend. To cancel a weekend appointment outside normal surgery hours please cancel via your text reminder or cancel online by logging into your SystmOnline account. If you wish to register for Online access please ask at reception.

 

For more information about our Extended Hours Access Appointments weekend service visit: www.aspleymedicalcentre@nhs.net

            

 

GP+ Service - Evening & Weekend Appointments bookable through your GP Practice

GP+ Service

For patients registered at this practice you can now access additional routine appointments during evenings and weekends through the new GP+ Nottingham City Service.

Appointments are available to see GPs, Practice Nurses, Clinical Pharmacists and Physiotherapists in a fully equipped accessible location on Upper Parliament Street in Nottingham City Centre.

Opening Hours:

4pm to 8pm - Monday to Friday

9am to 1pm Saturday & Sunday

This will NOT be a walk-in service. Appointments are required and are bookable through our reception team.

 

Surgery Newsletter

 

Autumn/Winter 2019 Newsletter

Summer 2019 Newsletter

Autumn/Winter 2018/19 Newsletter

Spring/Summer 2018 Newsletter

 

Please click on the links above to view our Practice Newsletters which are full of useful information.

Our latest newsletter above is packed full of uesful information. Copies are available in reception.

  • Changes at the practice
  • Opening hours
  • Surgery missed appointments
  • Online services available at the practice
  • Make the right choice in the care you need
  • Our Patient Participation Group

 

 

 

Are you a Carer?

Are you a Carer?

A carer is someone who, without payment, provides help and support to a partner, child or neighbour, who could not manage without help. This could be due to age, physical or mental illness, disability or addiction. A carer may be a child, young person or an adult.

We are interested in identifying carers, especially those people who may be acring without help or support. We know that carers are often 'hidden' looking after a family member or helping a friend or neighbour with day to day tasks and may not see themselves as a carer.

Caring for someone is an important and valuable role in the community which is often a 24 hour job that can be very demanding and isolating for the carer. Carers should receive appropriate support by way of access to accurate information on a range of topics such as entitlement to benefits and respite care and not least a listening ear when things become too much.

If you are a carer you are also entitled to have a Carers Assessment which provides a chance to talk about your needs as a carer and the possible ways help can be given. It also looks at the needs of the person for whom you are caring for. There is no charge for this assessment.

Please contact reception if you are a carer and we can update our records and provide you with some relevant information regarding national and local support services.

You may find the following websites useful:

If you would like any further information please speak to one of our Carer Champions who are here to offer in-house support and signpost you to relevant services. Please ask to speak to one of our Carer Champions, Justine or Valerie or ask a member of our reception team.

 

Dementia Friendly

Aspley Medical Centre is working towards becoming a Dementia Friendly Practice to ensure we provide accessible care and support for our patients with dementia.

Our practice is working towards:

  • Ensuring appointments are flexible and meet the needs of the patient
  • Put appropriate consent procedures in place
  • use computer systems to assist in monitoring
  • Respect carers as a key partner in the patient's journey
  • Value the views of patient's and carers within the practice
  • Provide appropriate dementia training for our practice staff
  • Commit to the development of a dementia-friendly culture in the practice
  • Ensure the practice is part of a dementia-friendly community
  • Ensure patients receive a timely diagnosis
  • Ensure care plans are integral to the overall care of the patient
  • Ensure post-diagnosis support is a key component of follow-up care
  • Ensure the physical environment and practice layout allows the patient to navigate the building independently
  • Ensure patients are comfortable with and within the physical environment

Supporting our practice to acheive the above standards please see the contact list below for further information and support

Alzheimer's Society: Support Services

  • Nottingham Dementia Support Services: 0115 934 3800
  • National Dementia Helpline: Tel 0300 222 1122
  • Dementia Connect: list of support services in your area

(https://www.alzheimers.org.uk/info/20011/findsupportnearyou#!/search

If you are a carer or a patient who has dementia please ask at our reception desk for further information and support. Please ask to speak to Justine or Valerie who are our dedicated carer/Dementia Champions.

Online Services

We now offer an ONLINE service where you can book, cancel and manage your appointments, prescriptions and also have access to your online records. If you would like to use this service please speak to a member of our reception team who are happy to help and give advice on the services we offer.

For more information please see links below:

What you need to know about your Online Records Access

Online Access Patient Information Leaflet

Patient Online Access Registration form

 

 

 

Physio...

Musculoskeletal Physiotherapy & Occupational Therapy Service

This service is for people with bone, muscle or joint problems, such as back pain, whiplash injuries, arthritis, sprains and sports injuries.

If you have a musculoskeletal injury, the physiotherapist, Occupational therapists and Rehabilitation Exercise Practitioners will work with you to help you recover as quickly as possible.

You can refer yourself by calling 0115 883 8320 or why not visit the website

www.citycarephysio.org.uk for more advice and support