Due to the COVID-19 outbreak we are no longer pre-booking appointments until further notice. Your call will be placed on a telephone call back list and a GP will phone you to assess whether a face to face consultation is necessary. Prescriptions are now being sent electronically, so please ensure you have signed up with a Chemist of your choice for your prescription to be sent to them. To order medication please register on the NHS App at https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/ There is a Prescription box outside for paper prescription requests. PLEASE DO NOT COME IN TO THE SURGERY UNLESS AUTHORISED BY A STAFF MEMBER. Thank you.
It is always difficult to meet the needs and wishes for all our patients when looking at our appointment system but we are always looking to improve our access to appointments and through patient feedback we have adapted our system to enable patients to book appointments suitable to need.
We can deal with many things over the telephone including medication reviews, sick notes and other admin tasks, and results, you will be asked for a contact number and the GP or nurse will call you back. Reception can advise if you are unsure whether this is the best option for you.
ROUTINE GP APPOINTMENTS
These are available to be booked ahead. The more specific your request the longer you may be asked to wait, i.e. a specific GP.
If your problem is truly urgent you will be offered a GP telephone triage appointment, the receptionist will ask for a brief description of the problem in order to assess the urgency and a GP will then call you back the same day. If you then require an appointment this will be made for you, it may not be possible to see the Doctor of your choice.
SAME DAY APPOINTMENTS AND HOME VISIT REQUESTS
Please phone as early as possible in the morning and BEFORE 12 PM Midday for SAME DAY/EMERGENCY appointment requests and home visits (HOUSEBOUND) patients only. EMERGENCY appointments requests will be added to the Doctor’s triage list. The Doctor will then call you back to assess the problem and either offer advice or book an appointment if required. Due to the volume of calls back requests we receive on a daily basis, the Doctor can only call you once, so please ensure you answer your phone. This may appear as a withheld number. If you call after after 12 PM MIDDAY you may be asked to phone back the following day or signposted to another Healthcare Provider such as GP+, 111, or Pharmacy.
If you require urgent medical assistance which cannot wait until the surgery re-opens, please call 111.
If you have a life threatening medical emergency please call 999
Appointments can be made at the desk, by telephone or by Online Services.
Tel: 0115 9292700
Please treat our staff how you would like to be treated when contacting or visiting the practice. Unreasonable behaviour will not be tolerated.
The practice follows the ‘NHS Zero Tolerance’
Nottinghamshire City Clinical Commissioning Group (CCG) have produced a short video
“Missing Appointments Matter” which has been developed with the overall expectation to ensure appointments are attended and ultimately healthcare is delivered.
All appointments are for a reason and missing this opportunity can result in not having access to appropriate care and support.
Please take the time to watch the attached link:
The practice is open from 8am to 6.30pm Monday to Friday. Outside of normal surgery opening times the practice provides 24hour medical cover shared with the out-of-hours Primary Care Services (NEMS). Simply call the surgery number 0115 929 2700 day or night and your call will be diverted outside of surgery hours. Please only use the NEMS service if your problem is URGENT and cannot wait until the next day.
Telephone Service & Reception
This is your first point of contact with the practice, which is manned by our well trained and friendly reception staff. We are proud of them and are confident that they can give you the help you need to make the most of the services we offer. It may be necessary for the staff to ask certain questions in order to help you. Anything you share with the staff will be completely Confidential.
They will answer your calls promptly and courteously – Please Note: the phone lines are very busy between 8am and 10am so if your call is not urgent please try to phone later in the day when staff will have more time to help you.
To help us keep to time please remember: ONE appointment, ONE patient. We also recommend that you discuss with your doctor or nurse whether making a double appointment is appropriate particularly if your problem is likely to be a complicated one.
When you arrive at the practice for your appointment you will notice a touch screen monitor on your left hand side. This allows patients with booked appointments to check themselves in without queuing to speak to reception.
Please try it out and speak to reception if you need help with it.
There is disabled access to the building. We do have a lift for patients who are being seen on the first floor.
We will try and provide the appointment you need: – With a Primary Care Professional within 1 working day. – With any Doctor within 2 working days. – With the Doctor of your choice within 3 working days (although this may be longer during holidays).
We will try to keep your wait at the surgery to a minimum, usually within 30 minutes of your appointment time.
NHS 111 Service – Telephone 111 for the NHS non urgent service. It’s fast, easy and free. When you call you will be asked a series of questions by trained staff who will direct you to the best medical care for you.
NHS 111 is open 365 days 24hours a day