We are aware that this is a difficult time for our patients and also for our staff who are all working hard to support our patients. We have approx 8300 patients who are registered at the practice and we are answering over 5000/6000 calls a month. Over the last 3 days we have taken over 800 calls. We have a dedicated team of receptionists who are taking your calls but we can only answer what is humanly possible and we have up to 6 team members answering calls all day long. Due to the pandemic we are dealing with a hugh demand for our services and we need to ensure our service is provided in a safe way. We have also noticed an increase in patients becoming abusive to our staff and this is not acceptable. Our staff should be able to attend work without fear and we support the NHS Zero Tolerance at the practice.
Please see attached phone information which shows how many calls are being answered and also the times during the day calls are coming into the practice. Our phone lines are open monday to friday 8am to 6.30pm. Please call before 11am for any urgent same day telephone or appointment requests. Once capacity is full you may be asked to call the following day or be directed to 111 or urgent care.
Please treat us with respect/We are here to help. Thank you
IF YOU MOVE OUT OF THE NG8 POSTCODE YOU WILL NOT BE ACCEPTED AS AN OUT OF AREA PATIENT.
DUE TO AN INCREASE IN THE NUMBER OF PATIENTS REGISTERED AT THE PRACTICE WE NO LONGER HAVE THE CAPACITY TO KEEP OUT OF AREA PATIENTS.
For patients registered at this practice you can now access additional routine appointments during the evening and at the weekend through the new GP+ Nottingham City Service.
Appointments are available to see GP’s, Practice Nurses, Clinical Pharmacist, Physiotherapist in a fully equipped accessible location on Upper Parliament Street, Nottingham City Centre.
Monday to Friday – 4pm to 8pm
Saturday & Sunday – 9am to 1pm
Please note: This is NOT a walk in service. Please contact our reception team on 0115 929 2700 if you would like to book an appointment.